When the pressure is on, great leaders are at
their best. Whatever is inside them comes to the surface. – John Maxwell
A story is
told of actress Carol Burnett who got out of a cab one day and caught her coat
in the door. The driver was unaware of her plight and slowly began to edge out
into traffic. To keep from being pulled off her feet, the comedienne had to run
alongside down the block.
A passerby
noted her predicament and quickly alerted the driver. He stopped, jumped out,
and released Miss Burnett's coat. "Are you all right?" he asked
anxiously. "Yes," she gasped, "but how much more do I owe
you?"
That
light-hearted story shows a humorous way of responding to what could have been
a not-so-funny outcome. In our world as leaders we can find ourselves in
stressful situations. How it’s handled matters.
It’s not a
secret that the stress in the workplace is on the rise. In a recent study by
Nielsen (http://bit.ly/1CUMamt), 80% of U.S. workers said they can identify at least one
thing that stresses them at work. The stress factors include low salaries,
intense workloads, and taxing commutes to name a few.
Great
leaders are those who, when under pressure, step up and deliver in spite of the
stress. Of course this is easier said than done. So what should a leader do
when he or she is in the pressure cooker? Here are three approaches.
Put your stress into context
At times we
can be our own worst enemy when it comes to the stress. For instance; we
procrastinate on an important deadline and are now scrambling to complete at
the last minute. We allow our imaginations to run wild with scenarios we create
that adds fuel to the fire. Your workload is doubled without warning and there's no
extra help. We speculate in “what if’s” and get worked up over hypotheticals. It
all adds up to one thing: stress! Can you relate?
The best
thing you can do as a leader is to put your stress in context. You may be overwhelmed
or feel that your current “crisis” is about to sink you. Allow me to make a
suggestion – take a step back and take a deep breath. Look at the big picture.
It may not be as big a deal as you think. If it is…keep reading.
Get a game plan
Establishing
context about your stress is essential. A game plan is a way out. Here is a
simple formula to help you get your game plan ready: W (What I am stressed
about?) +W (why I am stressed?)+W (What can I do about it?) = S (Success). Get
some paper and begin to work on your plan. Here’s how.
First, identify
your stress. Is it a personnel issue? Is there a breakdown in organizational
structure or communication? Is it a personal issue? How is this stress
impacting your ability to lead? Regardless of where it takes you, figure it
out. Second, now that you know what it is, you need to figure out why it is
stressing you. What are the immediate consequences of your stress? Is this
stress an imminent threat to your organization or personal life? Etc… Finally, write out what you can do about it.
What are the top two or three action steps you can implement immediately that
can help? Is there someone who can help you? Do they need to? Keep in mind, there may not be anything you or
anyone else can do about it. In such case, you have to change your attitude
toward it. Now that you have a plan – work it!
Apply your lessons
Smart
leaders are out-front leaders. You will never avoid stress as a leader so
learning how to deal with it will make a world of difference. Smart leaders know
how to manage their stress and the negative impacts it can make across the
spectrum of your organization.
Every
stressful situation is a test and whether you pass or fail depends on your
approach. Not all stress is self-inflicted, and not all reactions merit the
same response. Smart leaders apply the lessons and learn from it.
Success over
stress is all about your context, your game plan, and your attitude. Choose
wisely!
© 2015 Doug
Dickerson
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